• For in-store sales, returns are at the sole discretion of the Director(s) of Rare Woods SA, and will be subject to handling fee.
• For online sales, returns will be accepted within 7 calendar days of purchase date, provided the timber being returned has not been altered (sanded, planed, cut etc) in any way.
• Original shipping cost is non-refundable and return shipping cost is for buyers account.
• Please make contact with us (via email at websales@rarewoods.co.za)  as soon as possible should you wish to return any lumber.
• We will endeavor to make the process as smooth and painless as possible.

To read our full sales policy, please click here.